Selling Skills for New to Sales and Non Sales People

suitable for

Employees

Suitable for Managers & Business Owners

Sales Executives

benefits

Managers & Business Owners - Increase opportunity to sales ratio

Sales Executives - Learn the foundation skills required to sell successfully

Employees - Grow existing accounts using customer services sales techniques

This course will provide attendees with the essential foundation sales skills, knowledge and confidence to take their first steps to selling effectively and professionally to consumers or businesses. Anyone in a customer services, tele sales or field sales executive role will benefit from this course which is suitable for those new to sales. This is the ideal course to take before progressing to the Sales Essential courses which offer a more advanced level of training.

key learnings

Understand the sales & customer buying process
Learn what it takes to be a star sales person
Know the process to follow for a sales face to face meeting
Learn how to successfully conduct a telephone sales meeting
Structure your sales call or meeting to achieve your objective
How to identify customer needs through effective questionning and listening techniques
Key questions to ask to assess potential opportunities and obstacles
Learn when and how to present offers
The must ask questions to every customer
How to powerfully present your proposition face to face, by phone or in writing
Gaining commitment to make the closing the deal easier
Understand the different ways to close the deal ethically & professionally
How to handle general objections and price objections
Know how to win customer confidence and build trust

Your course trainer will be Debbie Sweeney a CIPD qualified trainer and consistent top 10% National Sales Perfomer for 15 years which included being number 1 over several years with Yellow Pages & Orange at regional, sector and National level. Debbie will share with you her knowledge,inspire and enthuse you and provide valuable guidance and support post course via the tele-conference sessions to ensure you have the right grounding for success in your sales career.

The cost of the course includes a complimentary refresher course which can be taken within 12 months of attending the course & 3 x 1 hour monthly tele conference coaching sessions with Debbie and attendees from the course to provide valuable support post course to ensure maximum value and benefit is gained from the programme and greater sales success and confidence is achieved.

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