Telesales Master Class

suitable for

Employees

Suitable for Managers & Business Owners

Sales Executives

benefits

Sales Executives - Increase your 'hit' rate and find new sales opportunities

Managers & Business Owners - Identify the skills your team need to successfully sell in a recession

This training course is suitable for anyone who is involved in a telesales role either acquiring new business, managing incoming leads or developing existing accounts.

key learnings

Learn what it takes to be a top sales person
Behaviours to demonstrate to build rapport & trust with clients
How to create opportunities through external factor knowledge
Learn how you can turn a potential customer problem into an opportunity for what you provide
Understand the business and personal drivers of your decision makers
Develop a winning 'pitch' to grab attention & increase your sales success with the different decision makers
Gain tips to generate business easily
Calling tips and techniques to increase your success
Learn how to structure your call for 1 or 2 stage sales closure process
Learn ways to maximise your calling time to increase your effectiveness
Tips on how to keep yourself focused on calling sessions
Different ways to overcome objections and barriers when calling
Overcome price objections and 'dutch' auction or price driven buyers
Different ways to close the deal & when to close
Negotiation techniques with low cost trade offs to increase profit
Ways to get past the gatekeeper
Questioning and Listening techniques to identify customer needs

Your course trainer will be Debbie Sweeney a CIPD qualified trainer and consistent top 10% National Sales performer for 15 years which included being No 1 at National, regional and sector level during her 13 years at Orange and Yellow Pages.

The cost of the course includes a complimentary refresher course which can be taken within 12 months of attending the course & 3 x 1 hour monthly tele conference coaching sessions with Debbie and the attendees from the course to provide valuable support post course to ensure maximum value and benefit is gained from the programme and greater sales success is achieved.

Call 0870 055 0777 for further information and for details of any special rates.

This course is also available In House and can be tailored to your specific needs