Persuasion, Influence & Building Rapport

suitable for

Individuals

Employees

Suitable for Managers & Business Owners

Sales Executives

benefits

Individuals - Learn effective communication skills to build rapport

Employees - Improve internal relationships & positive customer experiences

Sales Executives - Increase sales, retain existing clients & gain referrals

Managers & Business Owners - Improve team morale & relationship with staff

This course will provide attendees with the skills, techniques and knowledge to effectively manage internal and external relationships and situations to their advantage. They will be able to build rapport for strong and long-lasting relationships to increase loyalty and improve team morale. Skills gained will benefit attendees in both their personal and business life. An excellent course suitable for anyone who wants to improve their relationships with others.

key learnings

Learn effective questioning & listening skills to build rapport & persuade
Understand the different behavioural styles & how to deal with them
Learn how to create positive relationships & experiences
Understand how the mind works & what influences our thoughts
Develop techniques to persuade & influence
Get to know the behavioural skills to master for improved relationship building
Recognise body language & the power of the messages being sent
Create self-confidence to sell yourself, your idea, solutions or proposal
Turn negative thoughts into positive messages
Learn the secrets to win over & influence people at all levels
Learn to use your personality to your advantage

Debbie Sweeney will be your course trainer. Debbie is a CIPD trained trainer and has been a top 10% National Sales Performer for over 15 years which included working mainly for Orange and Yellow Pages. Debbie will share with you some inspirational ways through her experience in sales and in her personal life on how to persuade, influence and build rapport to ensure you achieve your end goal & foster strong lasting relationships.

Call 0800 027 8858 for further information and for details of any special offers.

This course is also available In House and can be tailored to your specific needs.