Managing Difficult People,Situations and Assertiveness Skills

suitable for

Individuals

Employees

Suitable for Managers & Business Owners

Sales Executives

benefits

Individuals - Learn to deal with difficult people who are affecting your life

Employees - Avoid stress, prevent problems & improve relationships

Sales Executives - Handle problems & customer relationships effectively

Managers & Business Owners - Avoid team disruption & take control

This course will provide attendees with the skills, techniques and knowledge to effectively manage difficult people and situations. They will also learn to take control and avoid conflict or disruption.

key learnings

Understand the impact difficult people have on you
Learn how to communicate & work well with authority
Dealing with and creating change & the reasons why people resist
Learn to get your point over effectively so your thoughts are considered
Develop techniques to prevent problems
Understand how to deal with problems & problem people
How to deal with the different behavioural types to build rapport
Learn how to be assertive without being aggressive

Call freefone 0800 027 8858 for further information and details of any special offers.

This course is also available In House and can be tailored to your specific requirements.