A leading North West Customer Service and Sales Training Course provider

Telesales Course and Live Coaching

telesales training course - 1 day open course or In house programme
Are you missing the buzz of a lively sales environment?  Do you want to have a focused pro-active calling session without distractions and be surround by positive and motivated like minded people? Are you keen to learn new ideas and techniques and practice them in a live environment away from the office?  If so then this 1 day programme will benefit you.
This course is half a day of calling with the trainer observing and giving feedback or alternatively conducting role play and providing feedback (your preference) The other half day is training on the areas which the trainer and the course attendees have identified as the biggest challenges.

This course is ideal for people new to sales, sales professionals who have had no formal training and for seasoned professionals looking to enhance and refresh skills. This is suitable for anyone who is responsible for Account Development or New Business. If your role is to sell on the phone, manage client relationships or book appointments then this course will benefit you. Approaches and techniques need to change to adapt to an ever changing market place to maximise sales and win new business clients. When selling to businesses you need to have a good reason to call and sound credible to stand out from the competition.

This programme will help you increase your conversion rate ratios from call to order or commitment to the next step of your sales process whilst providing you with a positive and buzzing motivational environment to make calls.This day commences with a 'hit the phones, let's not stop session'. Everyone will be given a hot desking area to work to make calls and update their notes and CRM system from their laptop. There is a maximum of 5 people on this course to ensure the noise level is suitable to create a conducive environment to conduct professional calls. The sales trainer will listen to calls and provide feedback and support to everyone on an individual basis. Based on the observations the trainer will determine the main areas of development for the group. You will be given the opportunity to share with the group the main challenges you want to overcome to be successful in your role. The trainer then focuses on the main areas which will deliver the most value to the group and then provide the relevant training on this area. Role plays are conducted to practice the new skills and ideas and then followed by a 'hit the phones and make it happen' session. Prizes and fun competitions to fire everyone up for a successful pro-active sales calling session.

Course content examples. Based on the trainer's observations and your challenges some of the below will be selected:

Wide range of open courses start from £195+ vat per person. Contact us for more information or to book a course

Preferential rates for multiple delegates.In House customised programmes could be more cost effective and beneficial for multiple delegates.


In House training, coaching, development programmes and a comprehensive range of support services are available.   FIND OUT MORE

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Management, Customer Services and Sales Training Course Specialists.

COURSE AGENDAS

Telephone Number 0161 885 2451

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Email Address info@solutions2success.co.uk

Address Obsidian Business Centre, 4 Chantry Court, Chester, CH1 4QN


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