Sales training courses and Customer Service programmes that get results!

Emotional Intelligence Course

This training and coaching programme will help develop the Emotional Intelligence (EQ) skills of sales people to achieve the highest level of performance and improve the quality of their interactions. By managing your emotions, understanding others and applying the skills and techniques of Emotional Intelligence you will ensure you achieve your optimum level of success and consistent performance. Your mind-set is a critical element to your overall performance, top sports men and women employ mind-set coaches because choosing the right thoughts and emotional response leads to the highest possible results.
Sales Professionals will benefit from the PACT methodology of EQ, Personal Accountability Changes Things. EQ will help you consistently remain motivated, high performing and focused to enhance your sales success.The EQ competency framework as determined by the world renowned psychologist and author Daniel Goleman, consists of 5 major skills which are broken down into personal and social competencies. This programme is built on this competency framework, a combination of theory, practical application and coaching support.
This course is also beneficial to Sales Managers and can be conducted with both the Sales Management and the Sales Team in the same session.
This programme is delivered by our EQ specialist trainer and coach Susannah Couper. Susannah had a successful sales career spanning over 22 years and is a qualified positive performance coach. Having used Emotional Intelligence in her sales role and experiencing the exceptional benefits of EQ, Susannah confidently shares with delegates her own success stories and provides tools, techniques and tips on how delegates can take control of their own sales success and make it happen. Together with professional sales skills & training EQ will give sales professionals the opportunity to optimise their sales performance.

Programme content & outcomes:

Wide range of open courses available starting from £195+ vat per person. Contact us for more information or to book a course
Preferential rates for multiple delegates. In House customised programmes could be more cost effective and beneficial for multiple delegates.

Enhance performance, confidence, skills and
get results!

Don’t take our word for it; view some of our client references, case studies and projects to see what benefits and results they have gained from our training courses and services
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